Constantly down. They'll migrate equipment without warning - we were down for 8 days during a migration. Our uptime average is 87%. When they update s
...oftware they skip configuration steps, so we'll be down for anywhere from an hour to a day. I finally found a 3rd party monitoring service to watch the site - I had no idea how often it is actually down. It's dreadful.
They're on black-hole lists so their email is blocked by many major ISP's. Want your mail to go out? You have to pay extra to use their "enhanced email" - which is Sendgrid email. But they can't seem to integrate it correctly, so we don't receive bounced emails or error reports. Their answer? None of our emails bounce - they all go through. I've seeded the list with test addresses that were guaranteed to bounce. They did not.
Recently their SQL server crashed - we were down for 28 hours, and the backups they were supposedly doing are "all corrupted." So the most recent backup is 5 months old.
A secure certificate is included in our hosting - but it auto expires and auto renews every month - seriously. So of course there's months where it does not auto-renew, and then our site is inaccessible.
Open a trouble ticket and the first reply from a human will be several hours later and always just stalling for time. It can take weeks to address persistent problems, and all too often they are not fixed - like the email.
What's worse is they treat people like clueless idiots. They could not restore our backup "because the active database was corrupt." Yea, that's why you do a restore. Then it was they skipped backups because the backups were corrupt. Huh? You'll want answers but you'll get the runaround.
