Last Update | October 2021
Full Disclosure: Several former HostAdvice employees have been advising Verpex. However, this does not affect the following expert review whatsoever.
Monthly Update - October 2021
|Hosting Plans||Cloud Web Hosting; WordPress Hosting; Managed Cloud Servers; Managed WordPress; Managed Magento; Reseller Hosting; Domain Registration and Transfers|
|Top Features||Easy To Navigate cPanel; Free Domain Name; Free Daily Offsite Backups; 1-Click WordPress Installations; Website Builder With Templates; Unlimited Website Migrations; Unlimited SSL Certificates; Knowledgeable 24/7 Support; Well-Established Server Network; 60-Day Money-Back Guarantee|
|Customer Support||Live Chat; Phone Support; Knowledge Base; Ticketing System|
During October, Verpex:
- Offers 20% off on first orders using code ‘AWESOME’
During September, Verpex:
- Offers 20% off on first orders using code ‘AWESOME’
- Completed the migration of Shark Hosting and Chick Hosting into Verpex
During August, Verpex:
- Offers 20% off on first orders
Their qualified professionals founded the company in 2019. And in only two years, I have witnessed remarkable growth. To be honest, they got my attention. That’s precisely why I chose to cover this web hosting provider today!
Currently, Verpex has a team of over 35 individuals, each an expert in its field. Better yet, it serves over 20,000 websites in three offices in London, Sofia, and Bali.
All of Verpex’s plans are packed with features and knowledgeable, 24/7 available customer support. Essentially, the provider has the reputation of providing lots of potential and quality. Still, some customers find the services a bit too expensive for their liking.
So, my question for today is, does Verpex provide the extraordinary quality needed to justify its pricing? In other words, does it live up to its reputation of being a superior web hosting provider? Let’s find out!
Getting Started with Verpex
I like getting a warm welcome, and that’s precisely what I got here. As soon as you visit the site of Verpex, they will offer you a promo code for your first order. And it doesn’t end there!
In general, there are two ways to get yourself a Verpex service.
You can find three Web Hosting Plans, Bronze, Silver, or Gold.
Verpex offers three Reseller Hosting Plans, Start-up, Pro, and Unlimited.
Finally, there are over ten Fully Managed Cloud Servers.
As usual, I will go for web hosting as the starting point for each company. Going for the cheapest hosting option allows me to determine how useful the provider is for the most basic user. Of course, you can go for the more expensive options, depending on your needs and preferences.
Furthermore, you can go for a monthly or a yearly subscription for each of the three categories, the latter providing significant discounts. Verpex offered 45% off on web hosting at the time of my purchase if you go for an annual plan, which I find pretty incredible.
If you scroll a bit down, you will find even more extensive details for each plan. The best part of this section is the transparency. Verpex openly states what it offers in each plan.
It specifies the Bronze plan as a ‘Great start for a single site.’ In turn, the Silver is best for ‘More Sites & 2X Resources,’ whereas the Gold is their faster service up to date.
All three plans come with Unlimited Bandwidth, Free Domain Registration/Transfer, Free SSL Certificates, Free Migrations, Daily Backups, LiteSpeed Webserver, cPanel Control Panel, and a 60-Day Money-Back Guarantee.
One thing to mention here is that Verpex doesn’t include a free domain in its monthly billing cycle. It also applies to many common TLDs but excludes premium extensions.
Back to the plans, the difference lies in the number of websites and the SSD Disk Space the plan supports. Furthermore, the Silver and Gold plans provide additional malware protection, while the Bronze plan doesn’t.
Still, I decided to go for the Bronze, the cheapest option, as per usual.
If you show on More Features, you can see what else the specific plan has to offer. The Bronze plan qualities were enough for me at the time, so I decided to click ‘Start Now’ and begin my hosting journey.
However, before I continue with the registration process, I would like to mention the other way to get there. After all, it’s the best one I have seen so far, so I would not skip it at any cost.
If you click on ‘Get Started’ in the top right corner, next to ‘Log in,’ you’ll get to the Verpex Shop.
Here, you’ll get a clear view of all that Verpex has to provide.
On the left side, you can find all product categories. You can also spot USD, the currency, right above it. You can change it to EUR, or GBP, depending on your preference, or leave it as it is.
As I mentioned before, I will go for the Bronze Web Hosting plan.
You might be confused at this point, as the prices are different from those shown above. But keep in mind, the difference stems from the annual discount. So, I’ll get the same amount here as well.
Next, you need to click on ‘Add to basket’ on the plan of your choosing. It will take you to the following screen.
The pricing is what I expected. Like most providers, Verpex applies better discounts on longer-term plans. It means that if you know what hosting you need and you are in it for the longer term, you can significantly benefit from these offers.
I am here for the testing (and I will probably require my funds back), so I will go for the monthly offer without any discount.
Next, you can select the server location. Verpex allows you to choose from London, New York, Toronto, Mumbai, Sydney, Singapore, São Paulo, San Francisco, Frankfurt, Amsterdam, or Dallas.
Once you enter your domain name, you can click Add to basket with the calculated payment amount. The site will then take you to the following screen.
Once again, they specify that they exclude the free domain option from the monthly plan. As disappointed as I was for my extra spending, I get where Verpex is coming from with this one.
I then applied my welcome discount, offering 20% off on my purchase. The next step in the process is to Authenticate.
Here, you should first select whether you are a new or existing customer. If you are an existing customer, you’ll need to log in using your username and password. However, I am a first-time user, so I’ll need to register.
Once I filled in my information, Verpex transferred me to Checkout. I was amazed by the speedy and straightforward registration process. It took me less than a minute to set up my account, which I found especially impressive.
At Checkout, you need to enter your Billing Address. I clicked on ‘Enter address manually’ and filled in the required information, including Address, City, Postcode, Region, and Country.
If you are buying for business, the provider will ask for your company details instead. Here, you’ll need to enter your Company Name, VAT Number, Registration Number, Address, Email, and Phone.
Before proceeding with the payment part, I would like to mention a safety measure regarding the registration. While I still haven’t paid for its services, Verpex Support sent me an email to verify my registration. It looked like this.
After I clicked the link, it took me to the following screen. Once again, everything was fast and easy.
Now, back to the Shop.
I decided to pay the full balance with my debit card. Once you fill in the Card Number, Card Expiry, and CVV, you can either choose an existing address or add a new one.
Then, you can click the green button ‘Place order & pay’ on the right. It takes you to the last step, ‘Complete.’ Here, you can review all information regarding the order.
It might take a few minutes for Verpex to activate the service. But that’s more or less all there is about it. So, let’s get into the more technical aspects.
Setting Things up at Verpex
Now that you have your account on Verpex let’s see how to navigate the site.
Right below the logo, you can find the user-friendly Menu. Here, you can navigate among five sections, and I will cover each briefly.
In Products & Services, you can check your Subscriptions and One-time purchases with several filters.
I clicked on my plan ‘Web Hosting/Bronze’ to further analyze what Verpex offers. Here’s what you’ll see. Keep in mind; if you have several web hosting services on several different domains, you can find each here in this section.
In Overview, you can find all information regarding the Status, Term, Price, and Order. There are also the Invoices and Credit Notes. In Settings, you can manage your payment method and cancellation. However, I’ll skip these and cover them later on.
Now, onto my favorite section, managing your account. It’s the part where you can truly see what the web hosting provider has to offer you as their user.
Here you can log in to the cPanel or change its password. Also, you can manage configuration, including server, account domain name, or username.
If you click on Login in Actions, Verpex will take you to the following screen. Here, you can create an email account or build a website.
In Email Accounts, you can create new email addresses for any of the domains on your cPanel account.
If you click on Build a Website, you’ll get to the Site Publisher. Here, you can select a domain and a template. Then, you can also customize and publish your site.
Now, let’s get back to the cPanel.
In the cPanel, you can find Email, JetBackup, Files, Databases, Domains, Metrics, Security, Software, Advanced, Preferences, and Softaculous Apps Installer.
The Email section consists of Email Accounts, Track Delivery, Encryption, Forwarders, Global Email Filters, Calendars, and Contacts. You can also find Email Routing, Email Filters, Email Disk Usage, Autoresponders, Email Deliverability, Default Address, Address Importer, Mailing Lists, and Spam Filters here.
The JetBackup includes File Backups, Snapshots, Cron Job Backups, GDPR Compliance, DNS Zone Backups, Settings, Database Backups, Email Backups, and Queue.
Files consist of File Manager, Backup, Images, Backup Wizard, Directory Privacy, Git Version Control, Disk Usage, JetBackup, Web Disk, and FTP Accounts.
In Databases, you can access phpMyAdmin, MySQL Databases, MySQL Database Wizard, and Remote MySQL.
The Domains section consists of Site Publisher, Zone Editor, Domains, Dynamic DNS, Addon Domains, Subdomains, Aliases, and Redirects.
In Metrics, you can find analytics regarding Visitors, Resource Usage, Errors, Bandwidth, Raw Access, Awstats, and Metrics Editor.
The Security section includes SSH Access, ModSecurity, IP Blocker, SSL/TLS Status, SSL/TLS, Imunify360, Manage API Tokens, Hotlink Protection, and Leech Protection.
Software grants you access to Cloudflare, Optimize Website, WordPress Manager by Softaculos, Application Manager, PHP PEAR Packages, and Softaculous Apps Installer. Here, you can also find the Perl Modules, Select PHP Version, RubyGems, Setup Python App, and Site Software.
The Advanced section includes LiteSpeed Web Cache Manager, Apache Handlers, Terminal, MIME Types, Cron Jobs, Virus Scanner, Track DNS, Indexes, and Error Pages.
You can set up your Preferences, including Password & Security, Change Language, Change Style, Contact Information, and User Manager.
Finally, the Softaculous Apps Installer consists of Scripts and Categories.
Scripts consist of WordPress, Joomla, AbanteCart, phpBB, SMF, WHMCS, Open Real Estate, MyBB, Dolphin, pH7CMS, Laravel, OpenCart, Concrete5, and ClipBucket.
Blogs, Micro Blogs, Portals/CMS, Forums, Image Galleries, Wikis, Social Networking, Ad Management, Calendars, Gaming, Mails, Polls and Analytics, Project Management, E-Commerce, ERP, Guest Books, Customer Support, Frameworks, Educational, DB Tools, Music, Video, RSS, File Management, Others, and Libraries are all part of Categories.
Now, back to the Main Menu. Next to the Products & Services, you can find the Billing section.
In Billing, you can check your purchase history in My Orders. Right below it, you can place a new order, which essentially takes you to the Shop.
My invoices include all your Paid, Unpaid, and Cancelled amounts.
I forgot to mention earlier that Verpex Support also sends your invoice by email so that you can review it or print it out.
The email also states that Verpex automatically reactivates and charges your subscription. So, if you are unsatisfied with their service, it would be best to cancel it before payment is due.
Other things you can find in the Billing section include Credit notes, Payment methods, and Account credit. Now, you might be wondering what the purpose of these sections is.
Next, you can access your Profile, Security, Email history, and Affiliate program in My account.
In Profile, you can manage your Emails, Addresses, Companies, and Phones.
In Security, you can change your password or set up two-factor authentication. The authentication allows for an extra security layer that protects your account with an additional time-sensitive code, available via your preferred Authenticator app.
In Email history, you can find all your communication with the Verpex team, including support tickets, invoices, and any other messages.
At last, you can join their affiliate program and get paid for referring customers to Verpex.
You can also assess Verpex’s Main affiliate program at the bottom of their page, under Information.
If you click on Affiliate Program, it will get you to the following screen.
Verpex provides an easy-to-use affiliate program using extremely accurate affiliate tracking.
The provider explains the affiliate process in six simple steps on their site.
Furthermore, Verpex specifies the associated commissions with different types of sales.
As expected, the highest rewards come from the most expensive services, or in this case, dedicated servers.
Once again, the affiliate is a straightforward process that you can set up with only a few clicks. Right after, you can start earning money, which is excellent!
Next, the Support section includes a history of all your Tickets, both Active and Closed ones.
In the Menu on the left, you can also add a new ticket.
Here, you’ll need to enter the Subject of your ticket, the Department (optional), and a Message. There’s also a possibility of attaching a file, which further facilitates explaining your problem. In turn, you can send a screenshot, and an expert will quickly solve your issue.
When it comes to the Departments, you can choose from General, Sales, Migrations, Support, Billing, or None.
Finally, if you click on Place new order in the Main Menu, it will once again take you to the Shop.
Performance, Speed, and Uptime
Now that you get what Verpex promises to offer let's see if they can actually stand true to their promises. Here’s where performance, speed, and uptime come into play.
To start, I like Verpex’s server network. It’s well dispersed around the globe, meaning they can effectively manage their systems with no issues. As mentioned before, Verpex has servers in Europe, the USA, Asia, and Australia.
Furthermore, Verpex has a team of the industry’s most esteemed professionals. Essentially, they take care of the fully-managed environment, employing any centralized upgrades instantly and simultaneously to all server locations.
Verpex is also one of the few providers openly stating their speed and performance. I love transparency, so you get where I am coming from with this impression. To be more specific, Verpex offers a 1.8 s load time and 8128 kb speed score. Ideally, the load time shouldn’t exceed 2 s, so Verpex satisfies the criteria.
Level of Support at Verpex
I am rarely impressed, but I was delighted with Verpex until now. Still, in my opinion, even the web host with the best features is worth nothing without knowledgeable and available customer support. So, that’s what I will cover next.
To be honest, I already got in contact with their team but skipped that part on purpose. It was back when I activated my service. Or, to be more precise, while I was waiting for the activation. Verpex states that it takes a few minutes (but reserves the right for up to 24 hours) to activate your service.
Still, I am a pretty impatient person. So, as soon as I bought the service, I submitted a ticket, asking how long it would take for them to activate my Bronze Web Hosting Plan. I will not lie; I was impressed.
Here’s the ticket I submitted.
Verpex Support Team got back to me in a few minutes. They sent me an email, along with a reply in the ticketing system.
I didn’t have to do anything. Here’s the email I have received.
The team of Verpex has covered all aspects of Getting Started, Login Details, Pointing External Domains, and Email Settings in the email. Still, they have set everything up automatically, so the only thing I did at this point is confirm their availability and expertise.
Another thing I liked is that they don’t close your ticket until you have replied. More precisely, I got the ‘Awaiting Response’ status until I got back to them. Even then, they didn’t close the ticket. The agent was super friendly and made sure everything worked well with the service.
As I didn’t need further assistance, I decided to close the ticket.
Only then the status changed from ‘Awaiting Response’ to ‘Closed.’
I had yet another interaction with a Verpex agent. At this point, I wanted to test their Refund Policy, as it was pretty blurry to me.
The agent directed me to ‘Products & Services,’ then ‘Manage.’ But the option is actually in ‘Settings.’ Once you click on Cancellation options, you’ll see the following screen.
I requested immediate cancellation. After I submitted the request, I got the following message, ‘Pending cancellation request.’
Only a few minutes later, I got an email confirming the successful refund.
No doubt, the Ticketing System works exceptionally well. However, Verpex claims to offer live chat and phone support and a Knowledge Base as well.
I’m a bit disappointed to say that’s not entirely true. If you click on either ‘Start Live Chat’ or ‘Call Now’ on their home page, it will not get you anywhere. Or at least that’s why I thought. See, if you accept the cookies from the site, everything will work spotlessly (and I haven’t initially done so).
You can also choose a phone number or email account to contact Verpex.
You can find the Knowledge Base in About in the Main Menu.
Verpex’s Knowledge Base consists of six categories:
- Knowledge Base - Using Verpex | Verpex
- Moving to Verpex
- cPanel control panel
- Billing & Accounts
- Software Guides
Still, they are pretty limited in terms of information. As they are new on the market, they might add more articles in the future.
Security and Backups
I mentioned several security features throughout the review. For instance, I liked their verification process set in place, along with the two-factor authentication.
Furthermore, you can assess Verpex’s security features straight through the cPanel, which is incredibly user-friendly. At this point, I will mention the SSH Access, ModSecurity, IP Blocker, SSL/TLS, Imunify360, Manage API Tokens, Hotlink, and Leech Protection. The best part is that the set-up process is fast and straightforward, even for beginners.
Next, Verpex provides a free SSL Certificate in all its plans, which is quite awesome. Even in the cheapest plan, like in my case with the monthly Bronze, you get extraordinary security.
Other things I would like to mention regarding security are their strong technical support and physical security. Verpex plans also come with regular updates, trusted plugins, up-to-date operating systems, malware detection, and removal.
Better yet, Verpex provides free daily backups in all of its plans. Essentially, you can restore to any point in the last 30 days using a simple user interface.
I consider this as an essential yet superior feature. As much as you need it, as the end-user, not many web hosting providers offer it as part of their offer. Usually, they charge extra for the service or perform the backups less frequently. So, I must give Verpex credit for this feature. Well done!
Specific Features of Verpex
Okay, not let’s put things into perspective. Verpex sure has to offer a lot, but what makes it a superior web hosting provider or different from its competitors?
Several of the features that make Verpex a quality and valuable web hosting provider include:
- 100% Privately-Owned
- Free Domain Name
- Free Daily Offsite Backups
- 1-Click WordPress Installations
- Easy To Navigate Cpanel
- Knowledgeable 24/7 Support
- Well-Established Server Network
- Unlimited Website Migrations
- Unlimited SSL Certificates
- 60-Day Money-Back Guarantee
- Website Builder With Templates
I have performed a lot of testing, and it’s safe to say, Verpex provides a lot of potential, both for beginners and experts in the web hosting niche. First things first, they offer lots of services. Thus, they can satisfy different customer needs and preferences.
Furthermore, all of its plans are packed with features and freebies, which I especially like. Their global server network combined with security-enhancing add-ons and daily backups accounts for a smooth customer experience.
Better yet, all is fast and accessible, starting from the registration process to the ticketing system and the cPanel.
Still, Verpex needs to improve its uptime, as top-performers offer 99.99% while Verpex goes for 99.5%.
Unfortunately, I had a bad experience with their live chat and phone support, as I wasn’t able to access them at first. The ticketing system sure made up for it with instant and expert advice. Furthermore, a Verpex agent explained the reason for my trouble. It was because I haven’t accepted the cookies, so make sure to avoid such actions.
All in all, I liked what I got with Verpex. Still, they might need to lower their prices a bit, at least for the moment.