Site5 Reviews and Expert Opinion

Based on 121 reviews in 4 languages
3.2
POOR

Customer score for Site5

  • Reliability
    3.1 / 10
  • Pricing
    3.6 / 10
  • User Friendly
    3.1 / 10
  • Support
    2.8 / 10
  • Features
    3.4 / 10

Detailed Scores / Summary

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Richard Artherholt
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

DO NOT host with Site5

Service used: Shared - hostBasic
Our site was migrated to Site5 from IX Webhosting. We were notified in January 2018 to expect a migration where in all the benefits were outlined and assured that: "All of your products, settings, and content - plus a lot more! - ... Read More
Robin McCauley
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

RUN AWAY from this Company

Service used: Shared - hostBasic
My old hosting company was purchased by Site 5 in January. NOTHING BUT TROUBLE! Not only was my site and email down for two days after the transfer. One of my sites and it's email, keeps reverting back to the old company server in ... Read More
Peter Miller
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Catastrophic, no way to contact

Service used: Shared - hostPro
I have 4 domains that were transferred from Lx Hosting to 5sites. in 2 words Catastrophic service Highly NOT recommended
1.emails not always were working
2.No support at all
3. No phone number to call
4.Billing charged me twic ... Read More
Ken Dunn - Dunway Enterprises
Australia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

WARNING: Don't Use Site5 for Hosting!!

Service used: Shared - hostPro
Don't Use Site5 - find yourself another site to host your domains with. My sites were merged to Site5 when they purchased IX web hosting. I wish that I had seen these reviews before the migration, I would have saved myself a lot o ... Read More
Rhea G
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

DO NOT USE Site5

Service used: Shared - hostPro
DO NOT USE Site5!!!

I was previously with IX Web Hosting who moved my webites to Site5 WITHOUT prior notice. During the migration, they transferred all of my personal information to site5 without advising me.

To make it wors ... Read More
user avatar
Mike M
I feel your pain - my sites were down for 3 weeks.

I have a new host now with stateside support and I’m back in business. Site5 was not adequately prepared for this migration and their parent company doesn’t care
Jeffrey Bauer
United States
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.8

Every one of my domains has failed before Site5 finally got them up!

Service used: Shared - hostPro
Moved from IX Web Hosting
I was a customer of ix Web Hosting for many years. Sold to Site5, okay. But everytime they migrated one of my domains, they screwed something up and I lost the domain and all of my e-mail. Today I had very importants documents bei ... Read More
Mike M.
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Pure Garbage!

Service used: Shared - hostPro
I would give zero stars if it was an option. My sites were migrated from IX Web Hosting and since the migration three weeks ago my sites have been down. Garbage overseas technical support is absolutely no help. Just signed up for ... Read More
Viktoriia Gerzhyk
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

the worst

Service used: Shared
I've got to know site5 after IX webhosting merged with site5. The worst!
I have about 15 domains hosted by them and now is about a week I can't login to my customer cabinet at all. A lot of thing need care and git messed up and c ... Read More
Jenny Stoff
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

No support, SSL price gouging

Service used: Shared
First of all, most webhosts provide a free SSL option on shared hosting. Site5 charges $40 for it in addition to installation fees.

So I got my client an external free SSL and went to install it. No option to install ourseves v ... Read More
Thomas Thum
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Great way to destroy your business

Service used: Shared - hostPro
Worst customer support in the industry.sitting here for 40 minutes to "live chat"email just goes offline randomly .
Shotty customer support staff when you can get them. Run,don't walk from this company.

Typical Site5 Prices

Service Monthly Price Range
Shared Hosting CA$6.49 - CA$15.66 3 plans
VPS CA$72.06 - CA$425.79 7 plans
Cloud Hosting CA$26.20 - CA$47.16 3 plans
The Services & Prices are taken from www.site5.com

Site5 Expert Review 2018

Site5 Rating

  • Reliability
    5 / 10
  • Pricing
    4 / 10
  • User Friendly
    4.5 / 10
  • Support
    5 / 10
  • Features
    4.5 / 10
4.6
Rated by Idan Cohen

Site5.com - Can't Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Uptime & Reliability

Compare
5

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

Compare
4.5

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

Compare
4

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>
Read the full expert review Visit Site5 See plans & pricing

Site5 Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price Score
Unlimited Unlimited Unlimited CA$6.49 2.0
Unlimited Unlimited Unlimited CA$11.73 2.4
Unlimited Unlimited Unlimited CA$15.66 3.2

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
50 GB 2 cores 1 GB CA$72.06 2.0
75 GB 2 cores 1.5 GB CA$104.81 2.0
100 GB 4 cores 2 GB CA$137.56 3.2
155 GB 4 cores 3 GB CA$196.52 3.2
200 GB 4 cores 4 GB CA$222.72 3.2
300 GB 4 cores 6 GB CA$327.53 3.2
400 GB 8 cores 8 GB CA$425.79 3.2

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
10 GB - 0 B 102.4 GB CA$26.20 3.2
20 GB - 0 B 204.8 GB CA$35.37 3.2
40 GB - 0 B 512 GB CA$47.16 3.2
A Free Domain is included when purchasing any hosting service from Site5
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45 day satisfaction guarantee with full money back.

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