IX Web Hosting Reviews and Expert Opinion

Based on 48 reviews in 2 languages
7.6
Good

Customer score for IX Web Hosting

  • Reliability
    7.6 / 10
  • Pricing
    7.7 / 10
  • User Friendly
    7.7 / 10
  • Support
    7.8 / 10
  • Features
    7.4 / 10

Detailed Scores / Summary

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Jytte Christrup
Germany
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

A nightmare !!

Service used: Shared - Windows Business Plus
I have been with IX Web hosting for 14 years, and it was always OK. I haven't needed any support for the past 10 years, so can't speak to that. Their pricing took a hike over the past few years though.
But THEN, in January I got ... Read More
I have been with IX Web hosting for 14 years, and it was always OK. I haven't needed any support for the past 10 years, so can't speak to that. Their pricing took a hike over the past few years though.
But THEN, in January I got ... Read More
user avatar
Bob James
Those who haven't left yet should do before the Site5 migrations, either for what was an excellent CloudbyIX service or the shared hosting. EIG is noted for buying companies and killing their support organizations. .
Erik Johnson
United States
  • Reliability 8.0
  • Pricing 4.0
  • User Friendly 4.0
  • Support 2.0
  • Features 2.0
4.0

No longer a good host

Service used: Shared - Linux Unlimited Pro
I've been with ixwebhosting for 10+ years and was always happy with their service, especially their 24/7 chat support . They were recently bought out and no longer offer the same quality of service they once did. Support is now te ... Read More
user avatar
Danny Sankey
I couldn't agree more. Their support used to be excellent. It's now atrocious. I get no replies to my tickets. They don't answer their phone. And live chat is inoperable. Let that be a lesson against outsourcing support.
Tom Stephenson
Canada
  • Reliability 2.0
  • Pricing 8.0
  • User Friendly 6.0
  • Support 2.0
  • Features 8.0
5.2

IXWebhosting has gone downhill rapidly.

Service used: Shared - Linux Expert Plan
I've been with IX Webhosting for well over a decade. At first they were fantastic. Very good support, easy to speak with someone knowledgeable, and easy to get through to even an administrator when something was really wrong. Sinc ... Read More
Major Web User  (majorwebuser@gmail.com)
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Run away AS FAST AS YOU CAN! — Caveat Emptor — They're going down (they told me).

Service used: Shared - Linux Unlimited Pro
I never expected too much from iX, and on that point they actually didn't disappoint as they never delivered too much. Being an iX client for over a decade, we should have moved everything to a different hosting company years ago. ... Read More
Segismundo Izquierdo
Spain
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 6.0
  • Support 2.0
  • Features 2.0
3.6

"Unlimited disk space" is actually quite limited

Service used: Shared - Linux Expert Plan
I have an "unlimited disk space" plan, and I got this message:

Your web account is currently occupying 37.0GB of disk space and must be brought below 30GB.
Here are a few ways to easily resolve this issue: [...]
It's importan ... Read More
Anabela Ferguson
United States
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Friendly staff

Service used: Shared
IX! I was not sure how to add a review in your site, I was truly disappointed by some of the reviews
I read in some other sites. First, I would like to start by saying, you have always taken care of me, from allowing me to know
... Read More
Michael Eaton
United Kingdom
  • Reliability 10
  • Pricing 10
  • User Friendly 8.0
  • Support 10
  • Features 10
9.6

Excellent customer service and technical support!!

Service used: Shared
We've been using IX Web Hosting since 2004, for a county chapter of a National Volunteer Organization Assisting in Disasters. The hosting up time has been reliable, and customer service and technical support exceptional. We highly ... Read More
Nitin Dhiman
India
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

worthless. they make fool of customers

Service used: Shared
They made 6 transactions on my card. I was charged 6 times and didn't receive the server.
Support guys are less efficient. They do not have enough information.
Shared hosting lacks basic features.
Speed is very slow.
Manfred Leister
Spain
  • Reliability 10
  • Pricing 8.0
  • User Friendly 10
  • Support 10
  • Features 10
9.6

Excellent Service

Service used: Shared
I'd like to thank one of their employees, for the excellent service she provided me last week. Ms. Anstacia helped me to sort an error message and strange behavior I received from my MySQL without any apparent reason. We have been ... Read More

Typical IX Web Hosting Prices

Service Monthly Price Range
Shared Hosting CA$5.16 - CA$12.99 5 plans
VPS CA$71.73 - CA$137.00 4 plans
The Services & Prices are taken from www.ixwebhosting.com

IX Web Hosting Expert Review 2018

Written by: Michael Lavnduski

IX Web Hosting Rating

  • Reliability
    9 / 10
  • Pricing
    9 / 10
  • User Friendly
    8 / 10
  • Support
    10 / 10
  • Features
    8 / 10
8.8
Rated by Michael Lavnduski

Established hosting company with some nice features

IX Web Hosting has been in service since 2007 and is a medium sized hosting company.  They claim to have over 250,000 customers, primarily within the United States.  They run the business out of Ohio.

One thing that sets this company apart from most other hosting providers is the fact that they focus their services on helping sites with search engine optimization (SEO).  One big way they do this is by offering a dedicated IP address to every account.  You also have the option to buy additional dedicated IPs if you are planning on running multiple sites.

This is a nice service, especially for people looking to set up blog networks or other things to help their sites rank better in the search engines.

Uptime & Reliability

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9

99.9% uptime guarantees and own their own data center

You'll get the fairly standard 99.9% uptime guarantee, though they don't say what you get if your site is down more than this.  Looking at their social media accounts, most people don't complain about any outages so it seems they do a good job keeping the sites up.  They also offer free scans for malware and other potentially harmful software, which can help keep sites nice and stable.

They own their own data center, located in Ohio.  It has two backup power generators and multiple data circuits to ensure high speeds and redundancy for all their customers.

Features

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8

Most features are included in packages

When you choose one of the packages that they offer you will pretty much have everything you need to run your site.  This is nice since many hosting companies today are trying to raise your price by pushing lots of little extra for an additional charge.

The biggest feature that they offer is the free IP address, which normally costs at least a dollar or two per month with other hosting companies.  If you do opt to buy additional IPs, you will be charged $2 per month.

 

Support

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10

Exceptional support services

This is one of the biggest perks of going with this site. Every customer is given the name of their own personal support representative.  This is the person who can help them with all types of problems including technical issues, support problems and more.  If your personal rep can't help you, they will work internally with other teams to get the problem solved.

This is a fairly unique service for hosting, and will help ensure you get the attention you need when you're having any type of problem.

Pricing

Compare
9

Fairly average price points for all hosting options

Other than the free IP, there is not really much to say about the pricing on this company.  They are in line with industry averages for all their services.  If you do need a dedicated IP address, you will save some money compared to other companies.  This is especially true with the VPS services since you get two free dedicated IPs at this point.

Summary

Nice hosting for SEO focused webmasters

This company provides good, reliable hosting with nice support and all at a fair price.  There really isn't too much to complain about.  The free IPs are nice, and the support services they provide really are second to none.

Pros:

  • Free dedicated IP address (multiple for higher hosting packages)
  • They own their own data center
  • Each customer gets a personal support representative

Cons:

  • No dedicated hosting options
  • cPanel and Plesk cost extra for lower level packages
Read the full expert review Visit IX Web Hosting See plans & pricing

IX Web Hosting Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price Score
Unlimited Unlimited Unlimited CA$5.16 3.6
Unlimited Unlimited Unlimited CA$10.38 3.0
Unlimited Unlimited Unlimited CA$10.38 7.6
Unlimited Unlimited Unlimited CA$12.99 7.6
Unlimited Unlimited Unlimited CA$5.87 2.0

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
50 GB 4 cores 768 MB CA$71.73 7.6
100 GB 8 cores 2 GB CA$117.42 7.6
50 GB 4 cores 768 MB CA$91.31 7.6
100 GB 8 cores 2 GB CA$137.00 7.6
A Free Domain is included when purchasing any hosting service from IX Web Hosting
Submit a IX Web Hosting Coupon

Server Locations

United States

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