Uptime & Reliability

Good Features That Sound Promising

At iWeb they have 100% uptime SLAs, and this number seems to be close to the real stats. Different web analysis tools say that iWeb’s home page is 99.98% up and running since 2005.. Another rating company, Net craft, regularly puts iWeb into their chart of the most reliable hosting companies.

What makes iWeb reliable? They use up-to-date hardware and manage their networks really well. Their servers are pre-provisioned and pre-wired. Everything is checked, prepared, and ready for stable performance. If you want to get extra-high security, you can purchase one of their Cisco firewalls, VPN, DDOS protection, or vulnerability scanning options.

Features

Nice Racks, But Poor On Extras

This web host will provide you with really good racks. However, when it comes to extra services, they can’t offer you much. RAID is only available for an extra fee, just as the firewalls and system scanning.

However, there is a freebie in all of this: up to 1TB unmeasured traffic.

Support

Dedicated Support for Every Cloud

Being an experienced market player, iWeb provides solid support. While the agents are friendly and helpful, some customer reviews on the web say the troubleshooting of non-urgent cases take too long—up to a day (or even more).

You can address iWeb customer support via live chat, phone, or email, 24/7. Like many other serious hosts, this company has a blog, an extensive knowledge base, and even forums in three languages (English, Spanish and French).

• Live chat
• Toll-Free numbers in 30+ countries
• Phone support in many countries
• Forums in 3 languages
• Huge knowledge base and blog

• Possible long support response time

Pricing

Fair On-Demand System

Pricing is the bright side of iWeb. You only pay for the hours used, and the fees are standard and reasonable. The system is very plain: billing starts as soon as you deploy a server and ends when you shut it down.

Remember that the prices they show are server-based, so you have to multiply them by the number of servers you purchase.

User Friendly

Everything for Your Comfortable Cloud Hosting

It takes some time to find information about cloud features on iWeb’s home page. However, the registration process is fast. One great feature, the Customer Hub, doesn’t just help you get a very fast access to the support, but also checks your assets and the state of the your hosting services.

You can use their special, easy-to-use Virtual Console for server management. It takes just a couple of minutes to understand how it works and start deploying the servers you need. Another benefit is the Managed On-Demand service, which puts the control of your servers into the hands of professionals for $75 per month.

+ Easy Virtual Console

+ Customer Hub
+ Managed on-demand service

Summary

IWeb provide small-to-average cloud servers with solid hardware options and stable performance. Their pricing policy is fair, and you’ll only have to pay for the time you spend with servers working. However, some of their features you are disappointing. For instance, your cloud server purchased from this web host can only run on CentOS. Disk space is another weak point of iWeb; their best server has only 80GB of disk space, but you can get extra storage as an additional service.

Pros

• 10GB of free traffic
• 100% uptime SLAs
• Robust server hardware
• Fast server deployment
• Solid support and pricing

Cons

• CentOS only
• Possible long support response times
• Poor hard disk volume options
• billing/refund issues at cancellation
• no full money back guarantee