Digital Ocean Reviews and Expert Opinion

Based on 34 reviews in 2 languages
5.5
DECENT

Customer score for Digital Ocean

  • Reliability
    5.6 / 10
  • Pricing
    6.5 / 10
  • User Friendly
    5.5 / 10
  • Support
    4.6 / 10
  • Features
    5.5 / 10

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John Shields
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Support is non-existant

Service used: Cloud
Been with DO for several years, and have had to use support in the past with good results. Now I'm unable to access my account, nor am I able to disable billing. I've had a ticket open for 2 weeks at this point. They're more than ...Read More
Richard Foster
United Kingdom
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Unauthorised Credit Card Charging / No Customer Support

Service used: Cloud
I had an old account from 2014 and they started charging for storage in August 2016. I contacted their support multiple times, emailed them dozens of times, and they ignored me. I couldn't access the account because I didn't have ...Read More
Artem S.
Ukraine
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

DigitalOcean accidentally deleted !!!! WTF???

Service used: Cloud
I assume that some of you already heard about situation with Digital Ocean. They basically deleted hundreds of users websites last month. The justification for this horrible situation is simple “inattentiveness”. Their support ser...Read More
 
Umesh Sethi
India
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
3.2

Worst service, just keep charging and zero support for ruby on rails hosting

Service used: Cloud
We were customers of Digital Ocean and took up Ruby on Rails droplet with them. We had hardly and usage and took up a basic 2gb memory ROR droplet. Since then once we reset the password on the droplet and the whole site went down....Read More
Erik Smith
Serbia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

DigitalOcean accidentally deleted 200 sites and said sorry?

Service used: Cloud
We are a large (very large) services provider with over 200+ sites and development projects all hosted by Digital Ocean. We were a customer for 5 years, when we get billed we always paid that same day. We received our bill as usua...Read More
 
Lee Frank
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

How is this illegal operation still in business?

Service used: Cloud
Dozens of spam email all day long. All of it originates from Digital Ocean. They need to be prosecuted.
Mat Rooter
United States
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
4.0

weird as hell

Service used: Cloud
I haven't used my digitalocean account for years, and get an email that my account is compromised. I respond saying ok I'll change my password. They require that I send a photo with a government ID + my picture. Ironically the pic...Read More
Per Rundblom
United States
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
3.2

Warning, horrible customer service!

Service used: Cloud
Have tried to cancel my subscription for weeks, send formal notices, pictures of me holding my ID card, threatened legal action but nothing works. Got nonsense answers at first, and now they're ignoring me all together. Next step ...Read More
Jake Smith
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Treats customers like criminals

Service used: Cloud
After I signed up and provided my credit card information they demanded I send a selfie with a government issued photo ID. Seriously? Treating your customer like a criminal is NOT OK with me. Next!
Monica Ihli
United States
  • Reliability 10
  • Pricing 10
  • User Friendly 8.0
  • Support 8.0
  • Features 10
9.2

Happy With This

Service used: Cloud
I switched to Digital Ocean for VPS hosting because I was looking for more competitive pricing. I like that I can spin up a new server for a few days and test something on a specific operating system without having to pay an entir...Read More

Typical Digital Ocean Prices

Service Monthly Price Range
Cloud Hosting CA$6.38 - CA$2,143.85 14 plans
The Services & Prices are taken from www.digitalocean.com

Digital Ocean Expert Review 2017

Written by: Idan Cohen

Digital Ocean Rating

  • Reliability
    10 / 10
  • Pricing
    10 / 10
  • User Friendly
    9 / 10
  • Support
    9 / 10
  • Features
    10 / 10
9.6
Rated by Idan Cohen

DigitalOcean Cloud Hosting: Cheap & Chic

DigitalOcean is a relatively new player in the hosting market. Probably, that is one of the reasons why they have such fantastic offers. This cloud host can easily meet the needs of a small-to-medium website due to great hardware features and amazing prices.  Cloud newbies can maximize their experience by putting DO’s stunning knowledgebase to use.

Even the cheapest cloud server (only $5/mo.) will include a SSD hard drive, which will make your cloud work at extremely high speeds. User-friendly control panels and flexible APIs are just a couple of features that will turn your work with DigitalOcean into entirely positive experience.

Why Choose DigitalOcean Cloud Hosting?

  • Hourly or monthly pricing
  • SSD in every cloud
  • Great bandwidth features
  • Server deployment in 55 sec.
  • Flexible API

Want to know if DigitalOcean Cloud Hosting is right for you?

Let's check it out...

Uptime & Reliability

Compare
10

Perfect Uptime & Security Features

Since DigitalOcean is  the new kid on the block, most uptime testing systems have little data regarding the stability of their clouds. The results that you can find show they're 100% uptime—an almost unbelievable number, but we'll keep on eye on this, You will, of course, get a 99.99% uptime SLA, which is a market standard.

DigitalOcean offers a decent amount of security features to ensure stable cloud performance, including nightly server backups. Another good way to protect your data is to make a server snapshot, which is also possible with DO. The redundancy and capacity of their clouds are ensured by Tier-1 networks and 10-gig-E connections.

 

Features

Compare
10

Great Specs for Their Price

Even if you don't count the low prices charged for this host's servers, the image of DigitalOcean clouds is really impressive. First of all, their virtual server includes RAID SSD hard drives, which seem to be the only offer of the kind in the market. Additionally, you get decent memory options and adequate transfer possibilities.

Along with 55-second server deployment and Tier-1 network, they have KVM, or Kernel-based Virtual Machines. This solution is used for high-level virtualization that makes Linux servers run faster and more securely.

This company wins several extra points for providing hardware details. They have Hex Core racks, dedicated ECC RAM, and their RAID SSD, which look impressive.

Feature Description
Disk SpaceEvery virtual server in your cloud has at least 20GB storage powered by SSD. The top offer has includes 960GB.
CPUEvery server in your cloud can have from 1 to 24 vCores, whichh is a great range to choose from.
BandwidthDifferent plans include 1TB-10TB free, and $0.02 for every next GB. Both public and internal traffic runs at 1Gb/sec.
RAMThe cheapest offer has 512MB. The most expensive one, in turn, will grant you 96GB RAM, an enormous number, indeed.
Control PanelThey have their own custom control panel with all necessary features. It's also available for a free trial.
Operation SystemThey don give much info, but it is likely that that they have only Linux distributions like CentOS, Debian, Fedora and Ubuntu.

Support

Compare
9

Decent for a Newbie

DigitalOcean has a special approach to customer support. While they don't have any phone numbers posted, you can easily contact them via email ticketing or live chat. Customers' reviews suggest that you won't have any serious reason to contact them since their clouds run really well.

Connecting with DO on social networks may prove to be another contact method since DigitalOcean is very active on social networks, particularly Twitter.

The support extras provided by this cloud host are impressive. They have a company blog, a forum and a huge set of articles and tutorials united under DigitalOcean Community. This is very convenient for the average consumer new to cloud hosting trying out the service for the first time.

  • Forum and blog
  • Impressive knowledgebase
  • Active Twitter and Facebook
  • Live Chat
  • No phone number
  • Unclear support time

[warning]We couldn't find any information about money back guarantees, trial periods or even cancellation/termination policies.[/warning]

See the complete and updated policy by Digital Ocean:
https://www.digitalocean.com/tos‎

Pricing

Compare
10

Fair. Cheap. Amazing.

DigitalOcean has happy price points as well as a great pricing system. They offer the two most popular pricing systems: monthly and hourly. This cloud host has fair prices for hourly charges,  which means you will not pay much over the monthly fee even if your cloud works for most of the time.

It would be quite the challenge if you decided to find another cloud host offering SSD hard drive and 512MB for only $5/mo. This makes DigitalOcean a stand-out option for cloud starters. You can deploy many servers and it won't cost you a lot of money. Even the prices for extra services are great - $0.02/GB of extra traffic is a great offer.

Note: DigitalOcean offers 10 plans for cloud hosting clients. Please visit the company's website for more detailed pricing information.

User Friendly

Compare
9

Custom Panel and Many Bonuses

This cloud host does its best to make the DO clouds user-friendly. Server management is performed using their custom control panel that has an extremely convenient interface and many useful tools. You need only a couple of clicks to resize, snapshot or create a server, for example. However, they don't provide you with a mobile app, which is a clear disadvantage these days.

The company's website is planned well. It only takes a few moments to get all the necessary information and to sign up. You can even try their control panel for free, as long as you register on the site.

  • Perfect website navigation
  • User-friendly control panel
  • Multiple cloud server plan
  • Convenient management tools

Summary

Despite a couple of small disadvantages, they have great cloud hosting features, great prices, amazing features, an extensive knowledgebase and custom control panel—and this is just a modest list of their advantages. Of course, that may change over time as they get more clients, but at this point you can enjoy the numerous benefits of this cloud host.

Pros

  • KVM and Flexible API
  • Tier-1 network
  • RAID SSD in every rack
  • Great pricing
  • Convenient control panel

Cons

  • No mobile apps
  • Public clouds only
  • Vague support features
  • only provide 1 IP
  • server can be slow at times
Read the full expert review Visit Digital Ocean See plans & pricing

Digital Ocean Prices, Plans & Features - 2017

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price
$5 20 GB 1 core 512 MB 1 TB CA$6.38
$10 30 GB 1 core 1 GB 2 TB CA$12.76
$20 40 GB 2 cores 2 GB 3 TB CA$25.52
$40 60 GB 2 cores 4 GB 4 TB CA$51.04
$80 80 GB 4 cores 8 GB 5 TB CA$102.09
$160 160 GB 8 cores 16 GB 6 TB CA$204.18
$320 320 GB 12 cores 32 GB 7 TB CA$408.35
$480 480 GB 16 cores 48 GB 8 TB CA$612.53
$640 640 GB 20 cores 64 GB 9 TB CA$816.70
$120 30 GB 2 cores 16 GB 6 TB CA$153.13
$240 90 GB 4 cores 32 GB 7 TB CA$306.26
$480 200 GB 8 cores 64 GB 8 TB CA$612.53
$960 340 GB 16 cores 128 GB 9 TB CA$1,225.06
$1680 500 GB 32 cores 224 GB 10 TB CA$2,143.85
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Server Locations

New York Amsterdam San Francisco Singapore London Toronto Frankfurt am Main

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