Digital Ocean Reviews and Expert Opinion

Based on 48 reviews in 3 languages
5.4
DECENT

Customer score for Digital Ocean

5
15
SUPERB!
4
2
Good
3
3
DECENT
2
11
POOR
1
17
STAY AWAY

Detailed Scores / Summary

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Daniel W
Singapore
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Horrible customer service

Service used: Cloud
Use them at your own risk!

After numerous explanations on the credit card and verification with the banks. They still see you as fraud and expect you to hold a printout of billing information and your ID beside your face. What ...Read More
Joe Cranney
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

They banned me when I signed up.

Service used: Cloud
Hey, I recently signed up on Digital Ocean and tried to deposit $10, and then they said my account was under review. After about 24 hours, they came back to me and said I was a red flag to them and that they suspended my account b...Read More
Brett B
United Kingdom
  • Reliability 10
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
4.4
NEW

Perfect, until they locked me out of my own account

Was just fine for multiple years, then they moved my mail server and won't let me log in without a verification email, regardless of ID I can provide... go somewhere safer.
Valerie Smith
Ireland
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10
NEW

Been with them two years and never even one downtime!

Service used: Cloud
I was constantly having downtimes with godaddy, every few days and an hour or more at a time. It was ridiculous.
DO has a vast amount of tutorials and I was able to teach myself how to use ubuntu and instal it on a server. I was ...Read More
Robert H. Laprade
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Deceptive Advertising

Service used: Cloud
I signed up for what I thought was a free trial with Digital Ocean and found that my credit card was being charged. So far they have not responded to my request to cancel my account.
user avatar
Valerie
Are you joking? You get billed at the end of the month and you just go to the billing tab and remove your card or remove paypal. If you just turn off the droplet it stops billing you...
https://cloud.digitalocean.com/settings/billing
Jason Kyle
Pakistan
  • Reliability 4.0
  • Pricing 8.0
  • User Friendly 4.0
  • Support 2.0
  • Features 4.0
4.4

Pathetic Customer Support

Service used: Cloud
Their support consists unprofessional idiots, who don’t understand anything you say, will respond very late and usually reply with a stupid story with wrong selection of words, bad grammar and sentences don’t make sense much of the time – bunch of cheap Indians working for them.
Carl Chris
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

absolute horror

Service used: Cloud
it is literally impossible to cancel an account with digital ocean ; it took me several weeks ; going back and forth with them ; deleting droplets ; deactivating teams ; finding hidden links ; deleting snapshots ; they absolutely ...Read More
Adam M
United States
  • Reliability 4.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
3.2

Terrible company

Service used: Cloud
I moved all my hosting over after they kept my account frozen AFTER I paid my balance! It took them 8 hours just for them to tell me they are moving it to another support queue! What a joke!
Kirill Kolesnikov
United States
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 6.0
  • Support 2.0
  • Features 6.0
4.0

Stay away from DO

Service used: Cloud
They used to be a great company. I’ve been with them for 3 years and now looking for other options. I’m very angry right now because they messed up all my backups so I couldn’t restore my site to a previous state. The only thing t...Read More
Fred Janerski
United States
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
3.6

Horrible support, servers seem to have issues, if you get locked out, don't hold your breath!!

Service used: Cloud
I have been a customer for 2 years, my ssh access got messed up, and it took 4 days for their support, whom by the way, will NOT take phone calls regardless of the situation to help. VERY DISSAPOINTED... Will be moving soon....
user avatar
Ezeru Laura
Me too, yesterday... :(. Now i'm waiting...

Typical Digital Ocean Prices

Service Monthly Price Range
Cloud Hosting CA$6.35 - CA$2,133.93 14 plans
The Services & Prices are taken from www.digitalocean.com

Digital Ocean Expert Review 2017

Written by: Idan Cohen

Digital Ocean Rating

  • Reliability
    10 / 10
  • Pricing
    10 / 10
  • User Friendly
    9 / 10
  • Support
    9 / 10
  • Features
    10 / 10
9.6
Rated by Idan Cohen

DigitalOcean Cloud Hosting: Cheap & Chic

DigitalOcean is a relatively new player in the hosting market. Probably, that is one of the reasons why they have such fantastic offers. This cloud host can easily meet the needs of a small-to-medium website due to great hardware features and amazing prices.  Cloud newbies can maximize their experience by putting DO’s stunning knowledgebase to use.

Even the cheapest cloud server (only $5/mo.) will include a SSD hard drive, which will make your cloud work at extremely high speeds. User-friendly control panels and flexible APIs are just a couple of features that will turn your work with DigitalOcean into entirely positive experience.

Why Choose DigitalOcean Cloud Hosting?

  • Hourly or monthly pricing
  • SSD in every cloud
  • Great bandwidth features
  • Server deployment in 55 sec.
  • Flexible API

Want to know if DigitalOcean Cloud Hosting is right for you?

Let's check it out...

Uptime & Reliability

Compare
10

Perfect Uptime & Security Features

Since DigitalOcean is  the new kid on the block, most uptime testing systems have little data regarding the stability of their clouds. The results that you can find show they're 100% uptime—an almost unbelievable number, but we'll keep on eye on this, You will, of course, get a 99.99% uptime SLA, which is a market standard.

DigitalOcean offers a decent amount of security features to ensure stable cloud performance, including nightly server backups. Another good way to protect your data is to make a server snapshot, which is also possible with DO. The redundancy and capacity of their clouds are ensured by Tier-1 networks and 10-gig-E connections.

 

Features

Compare
10

Great Specs for Their Price

Even if you don't count the low prices charged for this host's servers, the image of DigitalOcean clouds is really impressive. First of all, their virtual server includes RAID SSD hard drives, which seem to be the only offer of the kind in the market. Additionally, you get decent memory options and adequate transfer possibilities.

Along with 55-second server deployment and Tier-1 network, they have KVM, or Kernel-based Virtual Machines. This solution is used for high-level virtualization that makes Linux servers run faster and more securely.

This company wins several extra points for providing hardware details. They have Hex Core racks, dedicated ECC RAM, and their RAID SSD, which look impressive.

Feature Description
Disk SpaceEvery virtual server in your cloud has at least 20GB storage powered by SSD. The top offer has includes 960GB.
CPUEvery server in your cloud can have from 1 to 24 vCores, whichh is a great range to choose from.
BandwidthDifferent plans include 1TB-10TB free, and $0.02 for every next GB. Both public and internal traffic runs at 1Gb/sec.
RAMThe cheapest offer has 512MB. The most expensive one, in turn, will grant you 96GB RAM, an enormous number, indeed.
Control PanelThey have their own custom control panel with all necessary features. It's also available for a free trial.
Operation SystemThey don give much info, but it is likely that that they have only Linux distributions like CentOS, Debian, Fedora and Ubuntu.

Support

Compare
9

Decent for a Newbie

DigitalOcean has a special approach to customer support. While they don't have any phone numbers posted, you can easily contact them via email ticketing or live chat. Customers' reviews suggest that you won't have any serious reason to contact them since their clouds run really well.

Connecting with DO on social networks may prove to be another contact method since DigitalOcean is very active on social networks, particularly Twitter.

The support extras provided by this cloud host are impressive. They have a company blog, a forum and a huge set of articles and tutorials united under DigitalOcean Community. This is very convenient for the average consumer new to cloud hosting trying out the service for the first time.

  • Forum and blog
  • Impressive knowledgebase
  • Active Twitter and Facebook
  • Live Chat
  • No phone number
  • Unclear support time

[warning]We couldn't find any information about money back guarantees, trial periods or even cancellation/termination policies.[/warning]

See the complete and updated policy by Digital Ocean:
https://www.digitalocean.com/tos‎

Pricing

Compare
10

Fair. Cheap. Amazing.

DigitalOcean has happy price points as well as a great pricing system. They offer the two most popular pricing systems: monthly and hourly. This cloud host has fair prices for hourly charges,  which means you will not pay much over the monthly fee even if your cloud works for most of the time.

It would be quite the challenge if you decided to find another cloud host offering SSD hard drive and 512MB for only $5/mo. This makes DigitalOcean a stand-out option for cloud starters. You can deploy many servers and it won't cost you a lot of money. Even the prices for extra services are great - $0.02/GB of extra traffic is a great offer.

Note: DigitalOcean offers 10 plans for cloud hosting clients. Please visit the company's website for more detailed pricing information.

User Friendly

Compare
9

Custom Panel and Many Bonuses

This cloud host does its best to make the DO clouds user-friendly. Server management is performed using their custom control panel that has an extremely convenient interface and many useful tools. You need only a couple of clicks to resize, snapshot or create a server, for example. However, they don't provide you with a mobile app, which is a clear disadvantage these days.

The company's website is planned well. It only takes a few moments to get all the necessary information and to sign up. You can even try their control panel for free, as long as you register on the site.

  • Perfect website navigation
  • User-friendly control panel
  • Multiple cloud server plan
  • Convenient management tools

Summary

Despite a couple of small disadvantages, they have great cloud hosting features, great prices, amazing features, an extensive knowledgebase and custom control panel—and this is just a modest list of their advantages. Of course, that may change over time as they get more clients, but at this point you can enjoy the numerous benefits of this cloud host.

Pros

  • KVM and Flexible API
  • Tier-1 network
  • RAID SSD in every rack
  • Great pricing
  • Convenient control panel

Cons

  • No mobile apps
  • Public clouds only
  • Vague support features
  • only provide 1 IP
  • server can be slow at times
Read the full expert review Visit Digital Ocean See plans & pricing

Digital Ocean Prices, Plans & Features - 2017

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price
20 GB 1 core 512 MB 1 TB CA$6.35
30 GB 1 core 1 GB 2 TB CA$12.70
40 GB 2 cores 2 GB 3 TB CA$25.40
60 GB 2 cores 4 GB 4 TB CA$50.81
80 GB 4 cores 8 GB 5 TB CA$101.62
160 GB 8 cores 16 GB 6 TB CA$203.23
320 GB 12 cores 32 GB 7 TB CA$406.46
480 GB 16 cores 48 GB 8 TB CA$609.70
640 GB 20 cores 64 GB 9 TB CA$812.93
30 GB 2 cores 16 GB 6 TB CA$152.42
90 GB 4 cores 32 GB 7 TB CA$304.85
200 GB 8 cores 64 GB 8 TB CA$609.70
340 GB 16 cores 128 GB 9 TB CA$1,219.39
500 GB 32 cores 224 GB 10 TB CA$2,133.93
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