We have the honor to speak with Mr. Swapnil Bhamre, the CEO of IntroNexus, a company dedicated to web hosting. We are going to learn more about their products and services and the hosting industry in general.
Tune in and learn about IntroNexus and what it can offer
What is the history of ? Where did it all begin?
It began in January 2018 when
wasn’t a web hosting company, we help people build websites, like professional blogs, eCommerce websites, apps, etc. While designing a website we have faced no issues because our core team members have already 3+ years of experience in building websites, but we started facing issues in hosting, how? We used to buy hosting on behalf of customers from renowned web hosting platforms, but whenever there is high traffic on the website it takes more load times, resulting in an increase of bounce rate, sometimes it doesn’t even open and shows error. That really hurt our image as a brand because our customers trusted us and they felt betrayed.So we decided to find a solution about it, and one of our founding partners Aakash said, why don’t we start our own web hosting company, since Aakash was an expert in the hosting field, but at the beginning, he was nervous as everyone become in the beginning, and eventually
started as a web hosting company.What were the challenges that you had to face along the way?
In the beginning, our motto was to provide high-quality web hosting service at a cheap price and this time we are coming as a web hosting company, not a website design company, so people are skeptical about us, that they are providing such a great service at such a low rate. They feared that they might lose their data. So we started giving them a FREE TRIAL of 30 days, so they can try and test. If any newbie comes to us in that case we used to call them and explain about our services. (P.S – Still our main motto is to provide high-quality web hosting service at a cheap rate.)
What are the main products and services that is offering at the moment?
Currently, we are 80% in the field of web hosting in which some of our popular hosting plans are cloud hosting, business hosting, basic/standard/advance hosting, VPS, etc. In the remaining 20% we help our customers improve their website performance in regards to design, speed, etc. We have a dedicated team for hosting and website performance improvement.
What are the top 5 things that is better than the competition?
Our main USP’s are
- Lowest rate
- Direct support via call and WhatsApp
- Multilingual support
- Works on the latest technology
- Newbie friendly
Don’t just take our word for it, please compare and see yourself.
How are you handling customer satisfaction?
Good question. Customer obsession is our first principle in which what is best for customers is what is best for us.
Example :
In the traditional way, if a customer comes across any problem, they will contact the team by live chat or mail. But there is no guarantee that they will respond in a given time. At
, as soon as customers come across any problem they can directly contact us via WhatsApp or call in case of emergency. By solving customer queries in a given time they trusted us more. Customers can also take help from our knowledge base.As we know, your company is in the top 10 companies for cloud hosting on our website. Can you tell us a bit more about this achievement? What makes your company be in the top 10 cloud hosting providers?
In my opinion, good service, low price, and customer support have played a main role in it.
What is your greatest achievement as a company?
- Ranked in the top 10 in cloud hosting companies on HostAdvice.
- Satisfying more than 300+ customers throughout their online journey.
What are your plans for 2022?
By 2022, we are planning to expand in India and Canada. Also, our team is making some changes to the price structure so we can offer great service at a more reasonable price, as pandemic hit us very hard, so in this hard time, we try to help our customers by reducing prices and by giving free trials.
Where do you see your company in the next 10 years?
In the next ten years, our vision is to help 15 million customers as a web hosting company. If we help them grow, eventually our growth will happen.
Finally, any thoughts that you would like to share with our readers regarding the hosting industry in general?
Well, the hosting industry, in general, is a new industry in India. When people think about going online, they usually pick the wrong companies, how? Because they chose already famous companies, and famous doesn’t always mean best, moreover they don’t have enough knowledge about how to differentiate between a good and bad company, like detailed features, price, etc. In our journey we did the same thing, we went with the top players of the industry, later on, that proved to be a mistake. So my suggestion would be:
- Use a platform like HostAdvice where you can find the best companies as per your requirements. The best feature of HostAdvice is their TOOLS section, where we can filter companies as per our needs and many more features. Also, their authentic and expert reviews help a lot to understand a company.
- Don’t buy anyone’s service just because they are running ads, ask for a free trial before you pay them.
- If you want to get the best cloud hosting, click here and get the suitable one.
