Founded in 2002, ORC WebHosting has been present in the web hosting industry for over 20 years. Today, we are speaking with Mr. Silvio Mazenauer, the CEO of the company.
Take a look at this interview, if you would like to learn more about the web hosting industry.
Twenty years in the web hosting industry is a lot of experience. Can you tell us a bit more about the idea behind ORC Webhosting?
It all started with web design at the end of the 90s. We made websites for friends and then it evolved and we made websites for businesses too. Again and again, we encountered the problem of finding good and affordable web hosting. There were enough providers, but the whole matter was complicated and most providers came from the USA. That was a thorn in our side even then.
So the company wasn’t born yet, but we started to familiarize ourselves with the matter. What does it take for good web hosting? How does it work? How can we achieve all this?
We were looking for suitable partners. Created our products and founded the company Starhosting, which was then renamed the same in 2016 after the takeover of
GmbH.The basic idea back then was the same as it is today: Simple, easy-to-understand, and affordable web hosting with the support that is always available.
Then, as of now, there are many customers who actually have no idea about web hosting, domains, and everything that goes with it. We are there for these customers and support them in all matters and make web hosting understandable to them.
For 20 years we have shown constant growth and count satisfied customers from over 130 countries.
Can you tell us more about your products and services?
The focus of our products is clearly on web hosting and domains. Other products are dedicated servers and cloud servers.
But times are changing and today the cloud business is becoming more and more important, which we want to expand and promote in the future.
are available in different packages so that there is something for everyone. The packages differ mostly only in memory space and the number of CPUs. The basic features are the same for almost all packages.Our support is second to none. There is not much to say about it, except that it is top, response time within minutes and in 2019 we were awarded by a Swiss specialist magazine as the best web hosting support in Switzerland. What more can one say about this?
Since the pandemic, we have had a new flagship. Our XTRAMAIL. This product is included in all web hosting packages free of charge for all customers. With Xtramail you can save on expensive Microsoft or other licenses because you have video, audio, and text chat, file management, clear and beautiful webmail, and over 40 other functions in one product. For free! The appropriate IOs & Android APP is available for free download in the Apple Store and Google Play Store.
What are your main customers and where are they coming from?
A large number of our customers are private individuals, associations, small and medium-sized companies.
Most customers, around 50%, come from Switzerland, which is logical since this is our home. Another large proportion of customers come from Germany and Canada. Canada because we bought a company there in 2015. Otherwise, the customers are spread all over the world.
Talking about the customers, we have to mention customer satisfaction. How ORC Webhosting is handling customer satisfaction?
The opinion of our customers is very important. The customer decides whether it’s top or flop. But it’s not just about customer satisfaction with the products. This includes friendliness and clear communication. In the case of support requests, we always try to explain the solution to the customer in such a way that he understands it and also learns from it. Sooner or later this also reduces the number of support requests, because the customer has learned something new and can solve many things himself.
We consistently have only positive customer reviews and a 100% recommendation rate.
For many customers, speed, backup, and security are very important things when it comes to web hosting. How is ORC handling these things?
Safety is our top priority. Also data protection.
We monitor all servers 24/7 and react immediately if something doesn’t go according to plan.
We use the firewall Imunify360 with which we are very satisfied.
Backups are performed daily. We do not waste the storage space booked by the customer for backups but store them separately in a second data center.
The speed of the server is the be-all and end-all in web hosting. Nobody wants slow websites. Our servers are excellently configured and extremely fast. In addition, we use LiteSpeed.
What are the top things that ORC Webhosting is different from the competition?
The difference can clearly be found in the prices. Our prices are communicated clearly and transparently and there are NO hidden costs. There is also our guarantee: Lifetime price guarantee! A promise. You never experience a price increase! There are no prices that seem cheap and in the end, you have to spend a lot of money to unlock services and so on. Everything is included in our prices.
The world is rapidly accepting cryptocurrency as a paying method. What is your opinion about cryptocurrency?
We have been accepting Bitcoin etc for many years.
What new technologies and trends are there on the market that ORC Webhosting GmbH is particularly interested in? Are you planning to introduce some new products in near future?
No new products are planned for the moment. However, we are monitoring the market closely and will react if necessary.
Is there any advice that you would like to give to the hosting community about picking the right hosting provider?
Don’t be fooled by the $1 offers. You fall flat on your face. You end up with a hosting that costs you 10.- or 20.- because you need more features or add-ons. What does not cost anything is not worth anything!!
Furthermore, make sure that you do not buy hosting from a hobby reseller. Most of the time they have no idea, bad unreachable support, and tomorrow he doesn’t pay for the server and your website is permanently offline.
Look for the imprint. Avoid providers without an imprint and read the terms and conditions carefully.
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