Providing fast, reliable hosting is very important for many people. Today we are talking with Mr. Deepanshu Yadav from Nexa Racks, where we will learn about their products and services, and the web hosting industry.
Grab your coffee, and enjoy this interview.
What is the history of Nexa Racks? When did it all start?
We started operations in the middle of June 2019. Being with a background in administration and marketing, we founded Nexa Racks to provide complete managed web hosting services. We’ve faced many obstacles throughout the process. Still, our team’s dedication and determination have always overcome the challenges, and we continued to provide the most reliable, secure, and cost-effective hosting solutions.
Having a solid company environment is very important for each company. What are the core values of Nexa Racks that drive the company toward success?
With our experience in the web hosting industry, we have always focused on the quality of the service and, most prominently, support. Our most engaging and user-friendly support is a top priority which we strive to improve every day. On the other hand, other competitors find various ways to charge the customers. Still, we are only focusing on service and support-oriented business with a minimalistic cost, which we can achieve with strategic partnership with the partners.
Having a strong company environment is very important for each company. What are the core values of Nexa Racks that drive the company toward success?
Strong company culture can have a lasting and positive impact on employees. When employees see their company’s values reflected in their day-to-day work, it can increase their level of engagement and drive up productivity. It’s essential to have a clear vision for what your company stands for and guiding principles that will be used to establish cultural norms.
To create a hype-worthy dynamic workplace and enhance motivation, you need to make sure that your company has solid foundations such as an inspiring mission statement, common values, and goals.
Our core values help foster our company culture to accomplish the goals while supporting Nexa Racks’ vision, purpose, and values.
Core values are an important aspect of any organization because they shape who the company is.
A good set of core values for Nexa Racks encourages employees to work hard and feel appreciated, and it also shows employees that we care about them and what they do for the company. Ideologies must align with the Company’s Vision, Purpose, and Values.
What are the services and products of Nexa Racks?
At Nexa Racks, we offer managed shared hosting, VPS, and reseller hosting services. We are your one-stop shop when it comes to Reliable, Fast, and Secure Hosting Services.
Moreover, we are expanding in dedicated servers through owned hardware in the second quarter of 2022 with a couple of hot locations.
Speed, backup, and security are the most important things that all customers are interested in. How Nexa Racks is handling these things?
When a customer engages with a business, they are looking for assurance that their data is safe and their experience will be smooth. Speed is essential for keeping customers engaged and keeping your business top-of-mind. Backup and security are essential for protecting customers’ data and preventing any loss or damage. Nexa Rack understands the importance of these aspects and has put measures to ensure that all of its customers receive the best possible experience.
Nexa Racks’ solution to these concerns is a three-fold approach: speed, backup, and security.
Speed is of the utmost importance to customers, and they need to be able to quickly and easily spin up new servers or access data. Nexa Racks has a fast and efficient provisioning process that allows customers to get up and running in minutes.
Backup is essential for businesses of all sizes. Nexa Racks offers both local and cloud-based backup options, giving customers flexibility.
Security is always a top concern. Nexa Racks’ data center is certified and features the latest in security technology, ensuring that customer data is safe and secure.
What markets are Nexa Racks present in at the moment? What are your plans for expansion?
Nexa Racks is currently present in India and USA, and the company is planning to expand to new markets in Gulf and Europe in the near future. Nexa Racks is committed to providing the best possible products and services to its customers. This includes ensuring that its products are of the highest quality and are backed by reliable and efficient customer service.
How is Nexa Racks is handling customer satisfaction? What is the most important thing to know when talking to a new customer?
One of the most important things that any company needs to be successful is customer satisfaction. If you own a business, your customers are likely the most important thing to you! How do you know if they’re satisfied with your services? And how will you go about handling that if they are not? Whether it’s a restaurant, hotel, web hosting, or retail store, it isn’t easy to please everyone. However, a few simple steps will help you deal with and get feedback from your customers. These also apply when interacting with new prospects.
You know what they say, “Happy customer = happy business.” No one wants to do business with someone who makes them feel like a number. To gain the trust of our new customers, we need to show that we care about their satisfaction.
It’s important to make your customers feel appreciated, but it’s also important not to let them have complete control. Here are some tips on how we handle customer satisfaction at our company. These will help you avoid becoming a pushover without getting taken advantage of.
We do what we can to make sure that the customer is happy, but sometimes they’re just not satisfied no matter what we do. We’ve found that the best way to address this problem is by emphasizing the importance of customer satisfaction when talking with a new customer.
It’s important that you clearly address why customer satisfaction is so vital when you’re first talking with a new customer, and emphasize the importance of knowing what they want before making any big decisions. This will give you more control over what happens in the future and show your customers that you’re in charge!
Introducing new technologies is important for companies to keep pace with the competition. What are the new products and services that you are planning to introduce in the near future?
Technological innovation is happening every day. The markets are changing rapidly, and we need to keep up or we might be left behind. Introducing new technologies will surely help NexaRacks stay ahead of the competition.
We are planning to introduce Cloud-based shared hosting packages later this year, also we will introduce new locations for VPS and Dedicated Servers. Moreover, we will start a few addon services too by the end of this year.
We have been living with a pandemic for 2 years now. How this pandemic has affected your business and the hosting industry in general?
It has been 2 years since the day the pandemic started really a long period. It has affected many people, and businesses are not an exception. Hosting providers have also been affected in a variety of ways. Web hosting providers have seen a decline in their profits due to the death of millions of their customers. The first year of a pandemic has been devastating for us, even not for us only it was affecting the whole web hosting industry. This is because internet connectivity has been lower as a result of more people being sick and a general lack of interest in the internet.
However, after a sort of time, we improved because we could provide services for companies trying to expand internationally. Moreover, due to restrictions imposed during the pandemic, many businesses were shifting their operations online, and as web space is the first key to getting online that helped us a lot to boost during that time.
What advice would you give our readers about picking the right hosting provider for them?
When it comes to hosting providers, it’s important to do your research. Make sure to ask the right questions and read reviews so you can be sure you’re making the best decision for your business. Here are a few key things to keep in mind:
Speed: Your hosting provider should be able to provide you with a fast and reliable experience.
Backup: Your data and website should be backed up regularly so that you never lose any important information or files.
Security: Make sure your host has a solid security protocol in place to protect your data and website from hackers and other threats. Nexa Racks is committed to providing all of our customers with the best possible speed, backup, and security. We always recommend doing your research before choosing a hosting provider, but we feel confident that Nexa Racks is the right choice for your business.
Is there anything else you would like to add that we missed in the previous questions?
Yes, we are launching the exclusive partnership program for our recurring customers to provide them special slab benefits where they can save up to an additional 10% on the offered prices. This is the first time we are announcing this news on HostAdvice. Moreover, in the backend, we are working on a partnership with the cloud platform to deliver our public cloud solutions in the coming future.
