Stromonic Expert and User Insights by Stromonic Customers
Stromonic is a world-class managed hosting service engineered with the industry’s leading technologies giving you unrivaled security, outstanding performance and taking away your web hosting complexities so that you can focus on your core business.
I wanted a simple VPS with 2 GB RAM for rolling out my own Mastodon instance and Stromonic offered the perfect solution. I got the VPS just in 5 minutes after the payment. Initially ordered 1GB but it wasn't enough for running Cloudron and Mastodon so upgraded next day to 2 GB RAM and it was again very quick. Since the server is in Mumbai, the network latency is very negligible hence the site loads blazing fast. Overall happy with the service.
Stromonic will not honor your billing period if you cancel your service
I got a VPS from Stromonic in Dec 2021 and paid for a year upfront. Provisioning was fast (about 4 hours) and flawless. Even IPv6 was enabled by default. It performed decently: Xeon CPU, storage was fast, nothing to complain about. Their network had some short hiccups from time to time but that's common between India/Asia and Europe, I guess.
In March there was a longer outage in March '22, but their support team was able to resolve it within 2 hours after opening a ticket.
On Sep 13 I filed a cancellation request in Stromonic's WHMCS portal and they confirmed they would cancel the server on Dec 9 which is the end of the period I paid for.
On Sep 23 I discovered that my VPS with them was offline. I decided to postpone looking into that since I was on vacation at that time.
On Sep 30 I logged in to their customer portal and found my VPS terminated. I opened a ticket and they just responded that they've terminated it due to my cancellation request. When I pointed their attention to the cancellation date they confirmed via email, they created a new service for me. My server and all data on it was already deleted.
We went back and forth a bit but they refused to give me any reason why they've cancelled my server early and also didn't seem to see any issue in their practice. So I've decided not to use the new server they've set up and asked for a refund instead which they've refused.
So that's my experience with Stromonic with an unhappy end. You may decide on your own whether you'd like to deal with a company not honoring the periods you've paid for.
First of all, we would like to apologize for the inconvenience caused to you.
We would like to offer you up to 1 year of free renewal of your VPS hosting service with us.
Kindly confirm us via ticket, so we can do needful.
I have been with Hostgoi (now Stromonic) for last 2 years and I have always got the best ever customer service with super fast response to my queries, Dhruv has always been really helpful in resolving my performance or other issues and has undoubtedly always offered me the best price for renewals. I'm glad to be using Stromonic for my site's hosting.
The best choice I made for hosting services! Stromonic offers a lot of technology, security, speed and excellent support! Congratulations to all of you!
Special thanks to Debojyoti Sen ( support team) to help me .
In stromonic.com from the first day I have received personalized attention, speed, always answers the doubts that sometimes arise along the way. I have been taking the reseller service for a year. I recommend
I've been with them for 3 years now and I'm happy I switched from my previous host. Customer service is great, the serveur is fast now that they switched me to a WordPress one and their price are very competitive.
I would say the experience after migrating our business website from namehero to stromonic was very smooth. The entire team helped me to migrate all clients to here.
Some PHP errors which were unresolved by the old hosting company, was quickly resolved by stromonic team within minutes.
They have done some speed optimisation after that migration, now it’s running more faster. Thank you everyone who have done this for me.
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