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1and1 No Longer Provides Satisfactory Customer Service
Only 3 issues with 1&1; their support, their service and their hosting!
Bad Service And Customer Service
1&1 Web Hosting: Serious Features at Fair Prices
At first glance, 1&1 web hosting looks good: you can get a decent set of features for as low as $0.99. All packages include unlimited bandwidth, extra-high security features, and an easy-to-use website builder. If you are planning to expand your project in the future, you'll be able to purchase 1&1's dedicated server that will ensure stable work and full control over your website. In addition, this company offers both Linux and Windows-powered hosting.
Why Choose 1&1 Web Hosting?
- Low-cost solutions
- Secure geo-redundancy
- 24/7 phone and email support
- 30 Day money-back guarantee
Want to know if 1&1 Web Hosting is right for you?
Let's check it out.
Uptime & Reliability
Stable Uptime and Solid Security
At 1&1's website you won't find a word about their uptime, but some analytical tools show that their website has been online for 99.99% of time.
1&1 does a lot to ensure high reliability: they use cutting-edge server hardware, make daily backups, and protect your directories with a password. The special appeal is the so-called dual hosting: your website will be hosted on two different locations simultaneously, which will grant you better performance in different areas and protect your websites in case of failure.
They Have Something Unique for You
1&1 doesn't show-off with tons of unlimited features; still, they don't just count the bandwidth and storage (in Unlimited and Business packages). Instead, they provide really excellent features: you get access to a great image stock, dual hosting, high-quality security options, and hosting management tools. Additionally, you'll be awarded with some social marketing credits for starting the promo campaign of your project at once.
|Disk Space||You get 50GB through the cheapest plan and an unlimited storage for 2 other packages.|
|Bandwidth||1&1 has no limits for monthly traffic — transfer as much as you need.|
|Website Builder||You'll use the exclusive 1&1 website builder — it's very easy to use, but the number of features is modest.|
|Email Accounts||250 email accounts in the Starter plan, 500 accounts for Unlimited offer and no limits for the e-mail account numbers within Business package.|
|Shopping Carts||You can use the special eCommerce-oriented eZShop app that also includes shopping carts.|
|Stats||They don't indicate Statistics anywhere among their features so I guess they don't have it.|
|MySQL databases||Ranging from 10 to unlimited in different packages with maximum volume of 1GB.|
|FTP Account||5, 50 and unlimited in Starter, Unlimited and Business plans, respectively.|
|Multiple Domains||With 1&1 you can host as many domains as you need.|
No Live Chat
The customer support service is the weak link. The problem is that 1&1 outsources support and this doesn't really work well for them. Long response periods, lame experience with support agents, and unfair treatment are just a few of the complaints you will hear about 1&1 customer service.
However, they do have 24/7 email and phone support for customers around the globe.
- 24/7 phone support
- 24/7 email tickets
- Extensive FAQ section
- No blog
- Long response time
- No live chat
Good for The First Year
The prices at 1&1 vary depending on the offer. For instance, you can get the cheapest Shared hosting for only $0.99/month (up to 12 months) with a minimal purchase of a 3 month plan. Their regular prices are on the average level and, if you take their bulk packages into consideration, the fees may seem rather low. Still, the price they charge for dedicated servers is often very high, although you get stable work for your money.
The signup process is quite simple even though you will see several extrafee offers (like SEO or multi-domain registration). If you don’t really need them, you can easily skip over several signup stages. The Unlimited and Business packages in Shared section include a free domain. You also get a 30-day money-back guarantee.
Easy-To-Use, but No Website Builder
1&1 follows the trends and has a user-friendly website. All the information you need is intuitively accessible and it will take just a few minutes to register a web resource or find out some extra details about the special features of the available packages.
This web host also will provide you with several important tools developed by their IT gurus. You will be able to use 1&1 Click & Build Applications, 1&1 Website Builder (with quite an easy text editor mode), 1&1 Dynamic Content Catalog, 1&1 Online Storage, and their special 1&1 Control with many features.
+ Lots of exclusive tools
+ Intuitive website navigation
+ Easy-to-use website builder
1&1 has steady uptime and decent packages. They also provide users with a good opportunity to expand projects and move to a dedicated server after some time. Still, their customer service is really poor.
- Nice pricing
- Unique hosting tools
- Dual hosting system
- Stunning dedicated servers
- Steady 99,99% uptime
- Poor website builder
- Pricing is not always fair
- Bad customer support
1&1 Prices, Plans & Features - 2020
Shared Hosting Plans
VPS Hosting Plans
|Virtual Server S||30 GB||1 core||512 MB||CA$7.14||5.1||Details|
|Virtual Server M||50 GB||1 core||1 GB||CA$7.14||3.1||Details|
|Virtual Server L||80 GB||2 cores||2 GB||CA$14.30||2.4||Details|
|Virtual Server XL||120 GB||2 cores||4 GB||CA$28.62||3.2||Details|
|Virtual Server XXL||160 GB||4 cores||8 GB||CA$42.93||3.2||Details|
Dedicated Server Plans
|A8i||1.95 TB||8 x 2.40GHz||8 GB||CA$0.00||3.1||Details|
|L4i||1.95 TB||4 x 3.10GHz||12 GB||CA$57.25||3.1||Details|
|XL6||1.95 TB||6 x 2.80GHz||16 GB||CA$0.00||3.1||Details|
|X4i||1.95 TB||4 x 3.50GHz||16 GB||CA$85.88||3.1||Details|
|XL8||2.93 TB||8 x 2.60GHz||16 GB||CA$0.00||2.0||Details|
|o12A-32||3.91 TB||12 x 2.30GHz||32 GB||CA$143.14||3.1||Details|
|o12A-64||7.81 TB||12 x 2.30GHz||64 GB||CA$171.77||3.1||Details|
|XL12i||3.91 TB||6 x 2.50GHz||32 GB||CA$214.71||3.1||Details|
|XXL24i||5.86 TB||12 x 2.40GHz||48 GB||CA$0.00||3.1||Details|
|A8i SSD||480 GB||8 x 2.40GHz||8 GB||CA$42.93||3.1||Details|
|X8i||5.86 TB||8 x 2.40GHz||64 GB||CA$322.08||3.1||Details|
|X10i||7.81 TB||10 x 2.30GHz||128 GB||CA$429.44||3.1||Details|
Cloud Hosting Plans
|Cloud Server M||50 GB||1 core||1 GB||Unlimited||CA$14.30||4.8||Details|
|Cloud Server L||80 GB||2 cores||2 GB||Unlimited||CA$28.62||2.0||Details|
|Cloud Server XL||120 GB||2 cores||4 GB||Unlimited||CA$42.93||3.1||Details|
|Cloud Server XXL||160 GB||4 cores||8 GB||Unlimited||CA$71.56||2.4||Details|
|Cloud Server 3XL||240 GB||8 cores||16 GB||Unlimited||CA$186.08||3.1||Details|
|Cloud Server 4XL||360 GB||12 cores||32 GB||Unlimited||CA$357.87||3.1||Details|
|Cloud Server 4XL||500 GB||16 cores||48 GB||Unlimited||CA$357.87||3.1||Details|
|Hosting M||50 GB||1 core||1 GB||Unlimited||CA$21.46||3.2||Details|
|Hosting L||80 GB||2 cores||2 GB||Unlimited||CA$35.77||3.1||Details|
|Hosting XL||120 GB||2 cores||4 GB||Unlimited||CA$50.09||3.6||Details|
|Hosting XXL||160 GB||4 cores||8 GB||Unlimited||CA$78.72||3.1||Details|
|Hosting 3XL||240 GB||8 cores||16 GB||Unlimited||CA$193.24||3.1||Details|
|Hosting 4XL||360 GB||12 cores||32 GB||Unlimited||CA$365.02||3.1||Details|
|Hosting 5XL||500 GB||16 cores||48 GB||Unlimited||CA$508.18||3.1||Details|
Server LocationsChicago New York Washington Kansas City London Amsterdam Paris Karlsruhe Frankfurt am Main Munich
1&1 Refund & Cancellation Policy
- 30 day money back guarantee starts on the date the initial order was placed.
- Applies to the following services: Linux & Microsoft Shared Hosting, VPS, Dedicated Servers, Microsoft Exchange Hosting, MyWebsite, Instant Mail, Microsoft SharePoint, eShops
- Refund applies only to monthly fees and setup fees.
- Does not apply to 1&1 Dynamic Cloud Server (outside of the minimum configuration of 1 vCore, 1 GB RAM, and 100 GB HDD space), Dedicated and managed Server products, Domain name registration fees, Shipping & Handling Fees, any unused bandwidth, any additional or optional services or features added by the customer from the Control Panel, any kind of software.
- Any customer who has breached or whose account has been suspended or terminated due to the breach of any part of the 1&1 General Terms & Conditions
- Bandwidth usage exceeding your account will be required to pay any additional bandwidth accrued.
- Customers switching from one 1&1 package to another 1&1 package will not be eligible for the Money Back Guarantee
- Each customer can only use the Money Back Guarantee once, and for only one account, unless otherwise expressly provided with respect to a specific purchase.